This Policy consolidates the guidelines adopted by the operator authorized by LOTERJ (Rio de Janeiro State Lottery), in compliance with Law No. 14,790/2023, SPA/MF Ordinance No. 1,231/2024 and other applicable regulations, aimed at promoting gambling as safe entertainment and preventing risky behaviour associated with problematic or pathological gambling.
We adopt internationally recognized principles for Responsible Gaming, including:
The objective of this Policy is to prevent and mitigate individual and collective harm arising from the commercial operation of fixed-odds betting, promoting public health, protection of minors and vulnerable groups, reducing the incidence of problematic gambling, increasing the level of information provided to bettors, and making a support network available to those who show risky behaviour.
We reaffirm our commitment to promoting Responsible Gaming, protecting users — especially vulnerable audiences — and adopting effective measures for prevention, detection and treatment of risky behaviour related to gambling. We recognize that gambling should be viewed exclusively as entertainment, and not as a source of income or financial solution.
We are committed to maintaining accessible customer service channels, control tools on the platform, continuous training of employees and partners, educational campaigns, and partnerships with entities specialized in treating gambling-related disorders.
We provide educational information on Responsible Gaming practices, including:
Recommendations for responsible gambling:
We implement structured intervention guidelines to identify, prevent and refer bettors with risky behaviour, as described below.
We support and encourage scientific research on Responsible Gaming, gambling-related disorders and the social impacts of the activity. We seek partnerships with institutes, universities and research programmes to deepen understanding of prevention, detection and treatment of problematic behaviour, contributing to continuous improvement of adopted practices.
We maintain a continuous and mandatory training programme on Responsible Gaming for administrators, employees and service providers who have contact with bettors. The programme covers applicable legislation, identification of signs of ludopathy, protection tools, monitoring procedures, referral of sensitive cases and confidentiality duties. Training is provided during onboarding and in periodic refresher cycles.
Commercial partners, affiliates and service providers linked to the operation must observe the guidelines of this Policy, refraining from practices that induce excessive gambling or target prohibited audiences. Training on Responsible Gaming, compliance with advertising rules and reporting of risky situations identified in bettor relationship channels are required.
Game products are developed and offered in a way that respects principles of transparency, fairness and consumer protection. Rules, mechanics, probabilities and prize conditions are presented clearly and accessibly. We avoid design features that induce impulsive decisions or minimize the bettor's perception of risk.
On digital channels (website, app and other remote means), we provide easily accessible Responsible Gaming tools, including deposit, bet and loss limits; session time alerts; transaction history; break periods; specific self-exclusion and guidance on the Federal Government's centralized self-exclusion. We implement controls to prevent access by minors under 18, self-excluded persons and other legally prohibited groups.
All advertising communication complies with Law No. 14,790/2023, SPA/MF Ordinance No. 1,231/2024, CONAR Annex X and other applicable regulations. Advertising directed at minors, vulnerable groups and self-excluded users is prohibited. Materials contain prominent Responsible Gaming warnings such as "Gamble responsibly" and "Betting is not an investment." We do not encourage gambling as an alternative to work or a solution to financial problems.
We provide clear and complete information on game characteristics, rules, probabilities, control tools, bettor rights and duties, self-exclusion procedures and customer service channels. Information is available on this page, in the user's logged-in area and through support channels, in accessible and easy-to-understand language.
When we identify or are informed of risky behaviour, we guide the bettor and, where applicable, their family members, to specialized support and treatment services. We recommend seeking professional help whenever there are signs of loss of control over gambling.
Support and specialized treatment channels:
Centralized self-exclusion (Federal Government): autoexclusaoapostas.fazenda.gov.br
Responsible Gaming information: www.gov.br/fazenda
For questions or support, visit suporte.clubedobet.bet or call 21 97359 9583 CRM.
We work together with stakeholders — including regulatory bodies (LOTERJ and SPA/MF), governmental and non-governmental entities, researchers, health professionals and civil society — to share information, develop research and promote Responsible Gaming. We seek to participate in sector initiatives and maintain transparent dialogue with competent authorities.
We monitor and measure the effectiveness of Responsible Gaming actions through internal indicators and periodic reports, including: use of self-limit and self-exclusion tools; volume of related customer service; training results; complaints and referrals; and regulatory compliance. Reports guide continuous improvements to the Policy and operational procedures.
The bettor may request changes to registration data (email, phone, address and other permitted information) through authentication and confirmation according to platform security procedures. Sensitive changes may require additional verification (KYC), facial recognition or SMS confirmation, in compliance with the LGPD and regulatory requirements. The operator maintains records of changes for audit and compliance purposes.
The bettor may request self-exclusion from their account for a fixed or indefinite period, directly on the platform or through customer service channels. During the self-exclusion period, access to place bets is blocked. It is also possible to request centralized self-exclusion with the Federal Government, which covers all authorized operators in Brazil, at: autoexclusaoapostas.fazenda.gov.br.
Requests to reduce the exclusion period are subject to a minimum cooling-off period. The operator may deny reactivation when indicated by user protection criteria. Opening a new account during the self-exclusion period is not permitted.